At this time we ship only within Belgium and the Netherlands.

Yes. We offer free shipping on orders over €150 within Belgium and the Netherlands.

Orders are usually prepared and handed over to the shipping carrier within one business day.

Once the order has been collected by the carrier, delivery typically takes:

• Belgium: next business day after shipment
  
• Netherlands: approximately two business days after shipment
  

Depending on the time the order is placed and when it is collected by the carrier, most orders arrive within 1–3 business days.

Orders are processed and shipped on business days only.

Shipping times are estimates and may vary due to carriers or customs. If your order appears delayed or hasn’t arrived as expected, please contact us via our Contact page and we’ll assist you as quickly as possible.

Once shipped, returns are handled according to our 14-day return policy.

You can request a return by logging into your account here:

https://account.claircrystals.com

If you do not have an account, please contact us via our Contact page and include your order number.

Once your return request has been processed, you may send the item back using a shipping service of your choice. Customers are responsible for purchasing their own return shipping label.

Returns can be requested within 14 days of delivery.

Items must be returned unworn, unused, and in their original condition and packaging.

Return shipping costs are paid by the customer.

Once your return request has been processed, you may send the item back using a shipping service of your choice.

Refunds are processed after the returned item has been received.

Once approved, the refund will be issued to your original payment method.

Please contact us as soon as possible via our Contact page if your item arrives damaged or incorrect. We’ll review the situation and determine whether the item can be replaced or refunded, as appropriate.

At this time, we don’t offer direct exchanges. The fastest way to receive a different item is to return the original item and place a new order once the return is approved.

You’ll find complete information in our Refund Policy, including EU consumer rights and processing details.

All payments are processed through secure, SSL-encrypted checkout using trusted payment providers. We do not store your payment details, and your personal information is handled in accordance with our Privacy Policy.

Clair Crystals is an independent online store offering thoughtfully selected crystals and gemstone jewelry. We operate within the European Union and comply with applicable EU consumer protection and data privacy regulations.

If you have any questions about your order or our products, feel free to contact us via our Contact page.

We aim to respond as quickly as possible.