At this time we ship only within Belgium and the Netherlands.

Yes. We offer free shipping on orders over €150 within Belgium and the Netherlands.

Orders are usually prepared and handed over to the shipping carrier within one business day.

Once the order has been collected by the carrier, delivery typically takes:

• Belgium: next business day after shipment
  
• Netherlands: approximately two business days after shipment
  

Depending on the time the order is placed and when it is collected by the carrier, most orders arrive within 1–3 business days.

Orders are processed and shipped on business days only.

Shipping times are estimates and may vary due to carriers or customs. If your order appears delayed or hasn’t arrived as expected, please contact us via our Contact page and we’ll assist you as quickly as possible.

Once shipped, returns are handled according to our 14-day return policy.

Request a return through your customer account at https://account.claircrystals.com. If you do not have an account, contact us through our Contact page and include your order number. Once we confirm the return address, send the item back within 14 days using a shipping service of your choice. For a change-of-mind return, you pay the direct return postage cost. If the item arrived faulty, damaged or incorrect, contact us first so we can arrange an appropriate solution.

The 14-day period starts the day after you receive the item (or the last item in an order delivered separately). Tell us within those 14 days, then send the item back within 14 days after notifying us. You may inspect the item as you would in a shop. If handling beyond what is needed reduces its value, a proportionate deduction may apply where the law allows. Sale items have the same 14-day right unless a legal exception applies.

For a change-of-mind return, you pay the direct postage cost and arrange your own return label; we do not provide a prepaid label. If your item is faulty, damaged or incorrect, contact us first so we can arrange an appropriate solution, including return postage where applicable.

After we receive and process your returned item, we will issue the refund promptly to your original payment method. If you withdraw from your whole order under the 14-day right, the refund includes the least expensive standard delivery option you paid for. Any extra cost for choosing a more expensive delivery method is not refunded. For a change-of-mind return, return postage is paid by you.

Please contact us as soon as possible via our Contact page if your item arrives damaged or incorrect. We’ll review the situation and determine whether the item can be replaced or refunded, as appropriate.

At this time, we don’t offer direct exchanges. The fastest way to receive a different item is to return the original item and place a new order once the return is approved.

You’ll find complete information in our Refund Policy, including EU consumer rights and processing details.

All payments are processed through secure, SSL-encrypted checkout using trusted payment providers. We do not store your payment details, and your personal information is handled in accordance with our Privacy Policy.

Clair Crystals is an independent online store offering thoughtfully selected crystals and gemstone jewelry. We operate within the European Union and comply with applicable EU consumer protection and data privacy regulations.

If you have any questions about your order or our products, feel free to contact us via our Contact page.

We aim to respond as quickly as possible.