Refund policy

We offer a 14-day return window, meaning you have 14 days after receiving your item to request a return.

Eligibility for returns

Returned items must be unworn, unused, and in their original condition and packaging. Jewelry that shows signs of wear or use may not be eligible for a full refund.

Sale items remain covered by the statutory right of withdrawal.

How to start a return

Please request your return before sending any items back. Customers with an account may request a return by logging in to their account. If you do not have an account, please contact us through our Contact page and include your order number.

Once your return request has been accepted, you may send the item back using a shipping service of your choice. Customers are responsible for return shipping costs, unless the item is faulty, damaged or incorrect.

Refunds

Refunds are issued to your original payment method after we receive the returned item or you provide evidence that it has been sent back, whichever happens first.

For a full return under the statutory right of withdrawal, we refund the amount paid for the order, including the standard delivery cost originally paid. If you selected a more expensive delivery option, we refund up to the cost of our standard delivery option. If only part of an order is returned, the original delivery cost is not refunded.

Damages and issues

Please contact us immediately through our Contact page if your item is defective, damaged or incorrect. We will review the issue and arrange the appropriate solution, including return costs where applicable.

Exchanges

The fastest way to receive another item is to return the original item and place a new order separately.

European Union consumer rights

Within the European Union, you have the legal right to cancel or withdraw from your purchase within 14 days of delivery, without providing a reason.