Refund policy

We offer a 14-day return period. You may withdraw from your online purchase within 14 days after receiving the item (or the last item in your order, if delivered separately), without giving a reason.

Return condition

You may handle an item as needed to check its nature, features and how it works, as you would in a shop. Please include its accessories and original packaging where reasonably possible. If handling goes beyond what is needed and reduces the item’s value, a proportionate deduction may apply where the law allows. This does not automatically remove your right to withdraw.

Discounted and sale items are covered by the same 14-day right to withdraw as other items, unless a specific legal exception applies.

How to start a return

To withdraw from a purchase, open your order page. Sign in with the email address used at checkout and the one-time code sent to you; no account registration is needed. For an unshipped item, choose “Cancel items”. For a delivered item, choose “Return items”. You will receive an email confirming your request. If you cannot access the order page, you can also tell us through our Contact page and include your order number. Please wait for the return address before sending a parcel.

After telling us that you are withdrawing from the purchase, send the item back within 14 days using a shipping service of your choice.

Return shipping costs

For a change-of-mind return, you are responsible for the direct postage cost of sending the item back. We do not provide a prepaid return label. If an item is faulty, damaged or incorrect, contact us first so we can arrange an appropriate solution, including return postage where applicable.

Refunds

We refund to your original payment method without undue delay. For a return, we may wait until we receive the item or you provide proof that you have sent it back, whichever happens first. When you withdraw from your whole order under the 14-day right, the refund includes the cost of our least expensive standard delivery option. Any additional cost from choosing a more expensive delivery option is not refunded. If you return only part of an order, the original delivery cost is not refunded.

Damaged or incorrect items

Please contact us through our Contact page as soon as possible if your item is defective, damaged or incorrect. We will review the issue and arrange an appropriate solution, including return costs where applicable. Your statutory rights are not affected.

Exchanges

The quickest way to receive a different item is to return the original item and place a new order separately.

Your consumer rights

These return terms do not limit any consumer rights that apply under the law in your country.