Shipping policy

At Clair Crystals, we carefully prepare every order to ensure it arrives safely and promptly.

Shipping destinations

We currently ship to Belgium and the Netherlands.

Order processing

Orders are typically prepared and handed over to the shipping carrier within one business day after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery times

Estimated delivery times after shipment:

• Belgium: next business day delivery

• Netherlands: approximately two business days

Depending on the day and time the order is placed, total delivery time is typically 1–3 business days.

Delivery times are estimates and cannot be guaranteed.

Shipping costs

Shipping costs are calculated at checkout.

We offer free shipping on orders of €150 or more within Belgium and the Netherlands.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with a track and trace code. 

Shipping delays

While we do our best to ensure timely delivery, Clair Crystals is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Questions about your shipment

If you have any questions regarding your order or delivery, please contact us through our Contact page and include your order number so we can assist you as quickly as possible.

For information about returns and refunds, please refer to our Return Policy.